Online Return and Exchange Policy FAQ

Frequently asked questions about returns, refunds, and exchanges.

How do I return?

Visit our returns center
Enter your order number and email address to start
Follow the instructions and select the items you want to return
Once your request is approved, you will get a confirmation email with shipping guidelines

When can items be returned?

Within 30 days from the date of purchase
In unused and resellable condition
In the original packaging with all the tags intact

What items are non-refundable?

The following items cannot be returned:

Gift cards
Discounted items (if applicable)

The item I received is damaged!

If the purchased product is faulty or damaged, please reach out to us within 7 days of the delivered date.

Kindly log your return item on https://conwdm.returnscenter.com/ .
Provide proof of damage, via email
If faulty, the item must be returned to the store of purchase

Select one of the options: replace with same item or refund

Once your return is logged, your option will be actioned

Can the items be exchanged?

We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.

What are the refund options?

The following refund options are supported:

Refund to the original payment method
Refund to store credit (if applicable)

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

Damaged / Faulty items

The Consol Shop will send the courier to collect the items

Items ordered incorrectly/change of mind/duplication of order etc:

It is the customer’s responsibility to return the items to the shop, they purchased from before refund or exchange can be processed.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.

My question is not addressed...

If you have any queries regarding return or refund, please reach out to us:

The Consol Shop - Woodmead Contact Details:

Telephone:

+27 11 603 2090

E-mail Address:

woodmeadonline@ardaghgroup.com

Physical Address:

16 Waterval Crescent
Woodmead
Sandton
Gauteng

Trading Hours :

MONDAY to FRIDAY: 09h00 - 16h00
SATURDAY: 09h00 - 13h00
SUNDAYS & PUBLIC HOLIDAYS: CLOSED

The Consol Shop Stellenbosch - Contact Details: